Getting started in a new sector: Lee’s story

Lee, age 39 from South Tyneside, was referred to Making A Difference by the National Careers Service as he was seeking support in making a career change. He had worked in security for 10 years but wanted to move into the health and social care sector in a role where he could help others.

Lee was introduced to Jessica, a Making a Difference Employment Coach, who discussed with him his career goals and options and narrowed down the types of roles Lee felt he would be suited to.

Lee’s main goal was to find a job in support work but he was open to exploring other options. He didn’t have any experience in the health and social care sector but his friendly and approachable nature was well suited to a role within that area.

Lee wanted to work in a care setting where he could help others but felt that the personal care aspects of some social care roles were not suitable for him. Lee and Jessica contacted a range of local care homes and residential facilities to enquire about the types of roles they could offer and it was suggested that a peer support role would suit Lee well. This type of role would allow him to support residents but more on the social side of care, such as taking them on day trips or assisting with daily tasks.

Following this contact with a local residential home, Lee was able to secure a one-week trial as a support worker. This was successful and he was offered an interview for a permanent position.

Lee informed Jessica about his interview and Jessica scheduled a 1-1 session with Lee to focus on interview technique.

About the interview technique session, Lee said:

“I found the interview session helpful. I’d never thought to ask questions at an interview before and after my Interview Support session with Jessica, I knew what questions I could ask the interviewer at the end.

I asked the interviewer ‘What a typical day would be like in the job? And ‘Would I be working with some residents or all residents?’. The interviewers were happy I asked questions and I feel it showed my interest in the role.”

Following his interview, Lee received a phone call offering him the role. He immediately informed Jessica who congratulated him on his hard work and they immediately began discussing the pre-work requirements that Lee needed to submit for his new role.

Jessica supported Lee to complete his Pre-Starter checklist and make sure he was job ready.

Lee is glad he took part in Making A Difference and would suggest that “anyone looking for support to get into work to get in touch with the team at Making a Difference.”


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