Starting Again: Rachel’s story

Rachel, aged 58 from Croydon, had been out of work for 5 years following an illness and found it challenging to get back into the job market. The illness had knocked her confidence but as her health improved she felt motivated to return to work.

Rachel attended a CV workshop held at her local Wellness Centre where she met her prospective Employment Coach, Joseph. She was in a small group so Joseph had the chance to look at her CV and find out more about her. Rachel was keen to continue receiving support so was delighted to find out that she could join Making a Difference.

Joseph took the time to get to know Rachel, understand her current skillset, career aspirations and rebuild her confidence. Together they explored what job opportunities may be available based on her career interests and background, and used up-to-date job market information to decide what specific job fields to target.

Rachel was keen to keep working within administration so they explored what current criteria was required for an admin assistant position and assessed how Rachel’s skills matched up with this. Rachel felt that her current IT skills needed refreshing/updating and wanted to do a course to help. Joseph then helped Rachel to find and enrol onto an IT essentials and Basic Administration online course.

After working together on updating her skills, CV/cover letters and job search skills, their next step was to work on Rachel’s confidence, specifically targeting interviews. Joseph conducted a couple of mock interview sessions, working on questions Rachel typically found difficult, interview etiquette and competency-based questions. This helped her to feel at ease, less fearful and better prepared for any future interviews she would face.

The Result

After working together for only a few weeks, Rachel felt ready to begin actively job-searching and was keen to find opportunities for herself, using the support of Joseph when needed to complete applications. She soon found an admin vacancy she wanted to apply for. They completed the application form and worked on the cover letter together.

Rachel was delighted to be invited for an interview for this position. The interview process was vigorous, involving two admin tasks as well as the verbal interview.

Unfortunately unsuccessful for this position, Rachel felt that the process taught her a lot about the modern interview process for administration, the necessary skill set and standard expected of her. Finishing the programme, Rachel felt she had made significant progress with regard to her mind state, motivation and readiness for world of work.

When asked about her experience on the programme Rachel said: Thank you Joseph for all your help and support. I feel I have made progress across a number of areas but most notably with regard to my job-search skills. You have given me a great base with the changes made to my CV, I understand how to complete a cover letter, and I also understand how to navigate tricky interview questions.

I appreciate the time spent supporting me, and now I would like to repay that support by keeping my faith and motivation as I continue my job-search journey.”

Back to Our Stories